Ordering Methods
(1) Online ordering
After purchasing items from this website, customers can pay using AE/Visa/MasterCard/Paypal/Alipay/Wechat Pay. We will confirm the order and provide payment details via email or phone. If you have not received an email or phone call one day after placing your order, please inquire by phone/WhatsApp.
(2) Order by phone/WhatsApp
TEL: +852-9079-9668 / https://wa.me/85290799668
(3) Visit our store in person
Address: Room 1008, 10/F, Lianfa Commercial Centre, 2-12 Queen's Road West, Sheung Wan
Hydrogen Anti-Aging Science
(A) In-Person Pickup Service
* Customers must present the confirmation email and original deposit slip for in-person pickup.
Sheung Wan MTR (Exit A)
Hours: Monday to Sunday, 12:00 PM to 8:00 PM
All in-person pickups must be paid in full prior to meeting.
Upon receiving goods, customers must verify quantity and inspect products on the spot. If quantity or product style does not match, please raise it immediately on-site; otherwise, no disputes will be accepted afterwards.
(B) SF Express Pay-on-Delivery (Local) - Shipping paid upon delivery, free shipping on orders over $550
Our staff will contact you upon receiving your order and make relevant arrangements according to product weight.
After payment, customers can notify us via email or WhatsApp with proof of payment (copy of deposit slip attached). We will verify and arrange SF Express pay-on-delivery; shipping fee is subject to SF Express calculation. All mailed items will be dispatched within 3 working days after payment confirmation.
(C) Overseas Shipping
** Shipping fees for overseas buyers subject to negotiation **
Exchange / Returns
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Once an order is confirmed, it cannot be cancelled and no refunds are offered.
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If the goods you receive are damaged or expired, please call/WhatsApp +852-9079–9668 within three days of receipt to arrange for an exchange/return. Orders received after this period will not be accepted.
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Exchanges or returns must be processed with an email confirmation. Each item is limited to one exchange or return. Our company reserves the right to accept or reject returns upon inspection.
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Our staff will arrange a return or exchange date and notify you by phone, depending on the availability of goods or other reasons.

